This Privacy Policy explains how Black Salt IT (ABN 63 660 450 564), Tasmania, Australia (“we”, “us”, “our”) collects, uses, and protects personal information through the CourtSide platform (“Service”).
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What We Collect
Account information
When you create an account we collect:
- Name (first and last)
- Email address
Game and team data
When you use the Service to score games we collect:
- Team names and player names
- Player playing positions
- Game events (scores, substitutions, turnovers, timing events)
- Court zone data for statistical analysis
- Starting lineups and game settings
Club and association data
If you manage a club or association we collect:
- Club name and membership details
- Association between clubs and user accounts
Payment information
When you purchase game licences:
- Payment is processed by Stripe. We receive confirmation of payment (amount, date, status) but do not store your credit card number or bank details.
Email recipients
- You may provide email addresses of team staff to receive game statistics PDFs. These addresses are stored solely for that delivery purpose.
Technical data
- Authentication tokens and session data (stored as cookies with a 30-day expiry)
- Server logs retained for up to 30 days for operational and security purposes
2. What We Do Not Collect
- We do not use third-party analytics or advertising trackers (no Google Analytics, no ad pixels).
- We do not collect player dates of birth, medical information, or government identifiers.
- We do not collect location data beyond what is entered manually (e.g. venue names).
3. How We Use Your Information
We use collected information to:
- Provide and operate the Service (scoring, statistics, lineup management)
- Process payments and manage game licences
- Send game statistics to designated email recipients
- Communicate account, billing, and service information
- Maintain security and prevent misuse
- Improve the Service based on aggregated, de-identified usage patterns
4. How We Share Your Information
We share personal information only with:
| Recipient | Purpose |
|---|---|
| Amazon Web Services (AWS) | Cloud hosting and data storage (Australian regions) |
| Stripe | Payment processing |
| Amazon SES | Sending statistics emails to designated recipients |
We do not sell personal information. We require service providers to protect your data and use it only for the purposes we specify.
Shared game access
When you share a game via a share code, scoreboard viewers and enrichers can see game data (team names, player names, scores, events) for that game only. Share access is time-limited and expires automatically.
5. Data Storage and Security
- All data is stored on Amazon Web Services (AWS) in Australia using DynamoDB with encryption at rest.
- Data in transit is encrypted via HTTPS/TLS.
- Game share PINs are encrypted using AWS Key Management Service (KMS).
- Access to systems is restricted to authorised personnel.
- Authentication is managed by AWS Cognito with support for multi-factor authentication (MFA).
6. Data Retention
| Data type | Retention |
|---|---|
| Account and game data | Retained while your account is active and for a reasonable period after closure |
| Licence audit logs | Automatically deleted after a defined period |
| Server logs | 30 days |
| Authentication cookies | 30 days |
On account deletion, we will remove or de-identify your personal information within a reasonable timeframe, except where retention is required by law.
7. Your Rights
You may:
- Access your personal information by contacting us.
- Correct inaccurate information via the Service or by contacting us.
- Delete your account and associated data by contacting us.
- Opt out of non-essential communications at any time.
8. Children’s Data
The Service is not directed at children under 13. Player names entered into the Service are typically those of team members participating in organised netball. If you are a coach or team manager entering player information for minors, you represent that you have appropriate authority to do so.
9. International Transfers
All data is currently stored within Australia on AWS. If we expand to additional regions, we will ensure comparable protections are in place and update this policy accordingly.
10. Third-Party Services
We may integrate with third-party platforms in the future to import fixture or player data. Where we do, information imported from those platforms will be subject to this policy once within CourtSide.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at this page. Material changes will be notified via email or a notice within the Service.
12. Contact and Complaints
For privacy questions, access requests, or complaints:
- Email: help@getcourtside.com.au
We will acknowledge complaints within one business day and aim to provide a resolution within ten business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.